I was nervous about the procedure about to happen, and said so, and Lorissa didn't lose a beat in assuring me with details about the choices I had, how she would do the work, all the while keeping a steady, warm and confident attitude with a few laughs, as well. I felt respected and heard, a key element to building trust. Thank you, Lorissa Lorenzo-Trujillo.
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Barbara D B. | Aug 30, 2024